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If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or any products and services offered on it.
We receive and store all information you enter on our website or give us in any other way. This includes information that can identify you ("Personal Information"), including but not limited to:
Generally, we collect personal information from you directly when you:
We may also collect personal information about you from your use of our websites and information you provide to us through contact mailboxes or through the registration process.
You may choose not to provide certain information to us, but in general some information about you is required in order for you to register as a member; book cruises and travel; participate in a survey, contest, or sweepstakes; ask us a question; or initiate other transactions on our site. Refusal to provide such information may affect your use of this Site or ability to purchase or use our products and services.
Additionally, we may periodically obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include: updated delivery and address information, purchase history, and demographic information. In addition, if you sign up for I.C.E Vacations using your social media account, or link your I.C.E Vacations account to your social media account, we may access information about you via that social media provider in accordance with the provider's policies. The information may include but is not limited to your name, email address, profile picture, gender, list of friends, and other information that you authorize us to receive. Depending on the privacy settings of your social media accounts, we may access information that you provide to a social media provider regarding your respective locations ("Location Data") to provide you with relevant content. Please note that your Location Data may also be shared with your friends on a social media provider in accordance with your privacy settings for that social media provider.
We automatically collect some information about your computer when you visit this website, including but not limited to your IP address, Web browser software (such as Firefox, Safari, or Internet Explorer), and referring website. We also may collect information about your online activity, such as cruises / deals viewed and bookings made. Our goals in collecting this automatic information include helping customize your user experience and inhibiting fraud.
We hold personal information in hard copy and electronic formats. We take security measures to protect the personal information we hold, including physical (for example, security passes to enter our offices and storage of files in lockable cabinets) and technology (for example, restriction of access, firewalls, the use of encryption, passwords and digital certificate) security measure. We also have document retention policies and processes.
We want you to feel confident about using this website to make cruise & travel arrangements, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.
Generally, I.C.E Vacations will use collected personal information only to the extent necessary to provide an I.C.E Vacations product or service, including our agency functions, or to carry out our internal administrative operations. An agency function means a service that we provide to you on behalf of another organisation, such as our travel and cruise partners.
We will use your personal information only for the particular purpose that you provided it, or for a directly related purpose. We may otherwise use your personal information where that other use is:
We may use the personal information we collect from you to identify particular I.C.E Vacations products and services which we believe may be of interest to you. We may then contact you to let you know about these products and services and how they may benefit you.
Where we use your personal information to send you marketing information via the post we may do so with your implied consent or, if this is impracticable, we will ensure that you are provided with an opportunity to tick an "opt out" box to ensure you do not receive future such communications. By not ticking a clearly displayed "opt out" box, we will assume we have your implied consent to receive similar marketing communications in the future. We will always ensure that our opt out notices are clear, conspicuous and easy to take up.
Where we use your personal information to send you marketing information by e-mail, SMS, MMS or other electronic means we may do so with your express or implied consent. You may give us your express consent by, for example, ticking a box on an electronic or paper form where we seek your permission to send you electronic or other marketing information. Consent may be implied from our existing business relationship or where you have directly or indirectly provided us with your electronic address. Such activities include where you have filled in an online questionnaire or competition via a third party.
All of our electronic marketing activities will comply with the requirements of the Spam Act 2003 (Cth).
I.C.E Vacations may engage in telemarketing activities to our customers who have consented to such contact. Should any consumer telemarketing be done or authorised by I.C.E Vacations, we will to the extent that it applies, comply with the:
SMS Communications. We want to communicate time sensitive deals to you that may be of interest and make it easy for you to take advantage of these opportunities. We will therefore occasionally send details via SMS. Please note that you will have the opportunity to choose not to receive these SMS messages in any such SMS we send. We may also need to send reminders pertaining to the expiry dates of certificates you may hold. This will be account notifications only.
Other than as set out herein, you will be notified when Personal Information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.
We may disclose your Personal Information to:
We also may share your Personal Information:
We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives or the most popular Cruises and vacation destinations. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.
A "cookie" is a packet of information that allows the I.C.E Vacations server (the computer that houses our web site) to identify and interact more effectively with your computer.
When you access our web site, we send you a temporary or "session cookie" that gives you a unique identification number. A different identification number is sent each time you use our website. Cookies do not identify individual users, although they do identify a user's internet browser type and your Internet Service Provider. Shortly after you end your interaction with our web site, the cookie expires or "crumbles". This means it no longer exists on your computer and therefore cannot be used for further identification or access to your computer.
Without cookies certain personalised services cannot be provided to users of our website, accordingly you may not be able to take full advantage of all of the I.C.E Vacations website features if cookies have been disabled.
We use session cookies in the following manner:
We use persistent cookies as follows:
Other cookies allow us to remember certain information related to prior website interactions, such as web form submissions and user preferences. These features and cookies are strictly at your request and for your convenience.
You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser's instructions or help screens to learn more about these functions.
This site contains links to other sites. We are ultimately not responsible for the privacy practices or the content of such web sites. We encourage you to read and understand the privacy policies on those websites prior to providing any information to them.
Some of the content appearing on this website may be supplied by third parties, for example, by framing third party web sites or the incorporation through "framesets" of content supplied by third party application service providers. In such cases we will ensure that our contractual arrangements with these third parties protect your personal information in compliance with privacy laws.
Search terms that you enter when using our search engine are collected, but are not associated with any other information that we collect. We use these search terms for the purpose of aggregated statistical analyses so we can ascertain what people are looking for on our website, and to improve the services that we provide.
Also, from time to time, we may use external companies to provide us with detailed aggregate statistical analyses of our website traffic. At no time is any personal information made available to these companies, nor is the aggregate information ever merged with personal information such as your name, address, email address or other information you would consider sensitive or would compromise your privacy.
We understand the importance of protecting children’s privacy, especially in an online environment. In particular, our websites are not intentionally designed for or directed at children under the age of 13. It is our policy to never knowingly collect or maintain information about anyone under the age of 13, except as required to facilitate you our your familiy’s use of our goods and services, for example, as part of a travel booking.
You can request access to your personal information, subject to some limited exceptions permitted or required by law. Such request must be made in writing to the Company. Please see the “Contact Us” section for details.
If you believe that any personal information we have collected about you is inaccurate, not up-to-date, incomplete, irrelevant or misleading, you may request correction. To do so, please contact us and we will take reasonable steps to correct it in accordance with the requirements of the Privacy Act. Please see the “Contact Us” section for details.
We place customer service and commitment to you at the heart of what we do. We strive to get it right, first time, every time. But occasionally, things don't go as planned. If this happens we’d really like your feedback as not only does it allow us to discuss the issue with you but also helps us to improve our product and service.
Most of your concerns can be dealt with by our front line teams and they will do their best to resolve the matter quickly to your satisfaction.
If you feel your complaint has not been fully addressed you can let us know via our online feedback form under the “Contact us” section, or write to our Customer Solutions Department (see below).
We will endeavour to reply to you within 30 days of receipt of your correspondence and, where appropriate, we will advise you of the general reasons for our resolution of your complaint.
If you are not satisfied with the outcome of your complaint, you can refer your complaint to the Office of the Australian Information Commissioner.
or write to us at:
Privacy Contact Officer
PO Box 3065 Westfield TC, Helensvale, QLD 4212 Australia
or call our Customer Contact Centre on 1300 880 644 between 8.30am and 6.00pm AEST Monday to Friday.
I.C.E Vacations is committed to working with its customers to obtain a fair resolution of any complaint or concern about privacy.